1 Year Limited Warranty
We Stand Behind What We Make
Every Key West Hammock Company product purchased at www.kwhammocks.com or in our shop carries a one-year limited manufacturer warranty against defects in material and workmanship, beginning on the date of purchase. If something we made fails because of how it was made, we'll make it right.
This warranty applies to products bought directly from us — online at www.kwhammocks.com, or in person at our shop prior to its closing in May 2026 — and extends to the original purchaser. Haitian metal art is not covered by this warranty. If you bought your hammock from a retailer, dealer, or other seller, please contact them — their return and warranty policies apply to your purchase.
What We Don't Cover
Our products are built for normal outdoor and recreational use, and they're meant to be used. But sun and weather catch up with any outdoor textile eventually, and that isn't a defect. This warranty does not cover:
- Normal wear and tear
- Fading, weathering, or deterioration from exposure to sun, rain, snow, or high humidity
- Rot, mold, or mildew
- Damage caused by animals or wildlife
- Damage from improper storage or improper maintenance — see our Product Care Information
- Improper use, including jumping on the hammock or using the spreader bar as a pull-up bar
- Exceeding the product's rated weight capacity, listed on each product page
- Tying additional knots into the rope, twisting the hanging cords or end cords to shorten a hammock or hammock chair, or any other modification to the product
To slow weathering and get the most seasons out of your hammock, we recommend storing it indoors when it isn't in active use.
Filing a Claim
Email us at hammocks@kwhammocks.com and include:
- Your name, and the email address or shipping address you ordered under
- Clear photos showing the problem
- A short description of what went wrong
For orders shipped to you, that's all we need — we'll find your order on our end.
If you picked your order up at our shop, please include your receipt. A clear photo of it is fine. Shop pickups weren't recorded under a customer name, so the order number or the date and time on your receipt is what lets us locate the purchase and confirm the date.
We'll acknowledge your email within 3 business days and complete our review within 5 business days of receiving your photos.
If Your Claim Is Approved
We'll ship you a replacement item or replacement part at no cost to you. Please don't ship the defective item back — we don't need it returned.
If the exact item or color isn't available when your claim is approved, we'll reach out and go over your options with you. A replacement doesn't extend or restart the original one-year warranty period.
Warranty or Return?
These are two different things, and it's worth knowing which one you need. This warranty covers manufacturing defects for one year. If you're unhappy with your purchase for any other reason — it isn't what you expected, or it doesn't suit your space — that's a return, and our Return and Refund Policy covers you within 30 days of delivery. If your hammock arrived defective or damaged, write to us right away and we'll sort out which path makes the most sense for you.
Your Rights
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
